K__
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11-10-2024 12:28 PM in
Galaxy S
Has anyone else experienced it?
It started 2 days ago and before that my phone never did this.
I don't know what's causing it.
I started playing this mobile game last week (the only thing that changed) so I even suspected a bug or malware so I scanned the apps and also installed an anti-virus app and everything seemed normal.
3 REPLIES 3

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11-10-2024 07:05 PM in
Galaxy SIt’s frustrating when your phone suddenly acts up. ☹️ Have you tried using the Samsung Members diagnostics tool? It can help identify any performance issues or bugs on your device. Here's how:
1. Open the Samsung Members app
2. Tap on 'Support'
3. Select 'Phone diagnostics'
Hope this helps!
manzocy
Active Level 7
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11-10-2024 08:19 PM (Last edited 11-10-2024 08:20 PM ) in
Galaxy S
K__
Beginner Level 3
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11-10-2024 08:45 PM in
Galaxy S
Installed! Thank you so much! :)
