Original topic:

My S21 plus is terrible! Keeps restarting itself. Factory reset twice☹

(Topic created on: 06-21-2021 08:32 PM)
633 Views
Duncan1234
Active Level 1
Options
Galaxy S
Have to send it to service centre... 10 days turn around. Not happy!
7 REPLIES 7
sev7en
Active Level 8
Galaxy S
Hello, you had that issue since the first setup? I typing by mine... maybe just unlucky.
You had the Australian version?
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Duncan1234
Active Level 1
Galaxy S
No first 2 months ok then it started playing up. Yes re Australian version.
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sev7en
Active Level 8
Galaxy S
Can please proceed with a factory reset?
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Anonymous
Not applicable
Galaxy S
Have you transferred your previous phone data to your Samsung s21 if that's the case maybe something that it sent over dose not work or is glitchy so maybe thats the reason why it is not working who knows.
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Duncan1234
Active Level 1
Galaxy S
No, the first time I did the reset I restored my backup but not the second time, trying to eliminate a dodgy app.
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Syed123
Active Level 1
Galaxy S
I have Australian version too and had same issue. Send to service centre. They replaced motherboard
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Galaxy S

I've had the exact same issue, multiple random restarts up to 15 times a day, I've sent my S21+5G to the iCure repair centre in Granville (why does Samsung use dinky 3rd party repairers, they're a multi-billion dollar global corporation!) and the iCure centre found no fault and returned the device.  The issue has become worse, I can barely use my phone.  I'm actually on call with the Courts and need a working phone, yet each time I am told to send it back to the Service Centre (which means I am without a device for up to a week or two).  Samsung Members tell me the error logs indicate hardware issues with AP and DRAM, yet the service centre run a few tests and say all is fine.  Completely unacceptable and I'm appalled Samsung can treat customers this way.  I suggest anyone with this issue think about going to Fair Trading and also look at your ACL rights.

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