My s21 ultra fast charging and super fast charging are not working.. please help

[toto0825]

And my akg headset always detect moisture 

[jcvbrido]

I have the same issue since I updated my S22 Ultra to One UI 6.

[toto0825]

My wife s22 ultra also won't charge and my akg headset won't work on she's fone😔

[jcvbrido]

What I would do is turn of super fast charging then turn off phone then plug in charger.

[toto0825]

Ok thanks I'll try that😊

[TeamGalaxyBianx]

Hi toto0825! Here are some troubleshooting guidelines you can try for your battery:

1. Make sure you're using a fast charging-compatible charger.
2. Double check if the fast charging option is turned on by going to Settings > Battery and device care > Battery > More battery settings
3. Please check your device's charging port for any debris. Clean carefully to clear out some dust.

Regarding your AKG headset, aside from your wife's phone, have you tried connecting it to a different device?

[toto0825]

I tried all of that with the fone charger... on akg headset sometimes it work for about 3 to 6 minutes then after that the moisture detected will appear..

[TeamGalaxyBianx]

Hmm okay, if you've tried it all to no avail, I think it's best that you bring your device to your preferred service center to have it diagnosed and repaired. 

You can find the nearest service center to you here: http://spr.ly/SCLocator-SM 📍

We also made it easy for you to book your appointment! You may do so directly from the Support tab on your Samsung Members app, or if you're from Metro Manila, you can have it picked up*!

To book your pickup, you may call the following numbers:

#GALAXY or #425299 [Mobile Phones & Tablets]
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]

*Galaxy pickup is free ONLY for flagship devices. Service fee applies to other models and varies per service center.

[toto0825]

Hello, my fast charging is working now.. what i did is plug my charger to direct power socket and not using a wire extension now super fast charging is working... but my akg heatset is working for about 3 to 4 minutes after that moisture detected is showing up...

[TeamGalaxyBianx]

Oh and about your AKG headset, would you mind telling us which model it is? Thanks!