Noise with pink tint when clicking photo of bright object with low light in background on S22 Ultra

[rahulbhl]

When I try to capture a photo of a bright object with a low light environment then it produces lots of noise with pink tint but clicking the same thing with a gcam produces a lot better image. So I am confused is this the problem with my S22 Ultra or all the S22 Ultra's facing this problem?

I am attaching samples of the photo taken by s22 ultra's camera and gcam

S22 Ultra pic 1Gcam pic 1

 

S22 Ultra pic 2Gcam pic 2

[butete]

what vetsion is your gcam?

[TeamGalaxyRene]

Hello rahulbhl,

We are sorry to hear about your experience with your Samsung Galaxy S22 Ultra having issues with the camera capturing a photo of a bright object in a low light environment.

I feel and understand your situation; I expect your device to perform normally as it should. If it happens to my device, I will be confused and bothered too.

Before you try out the recommendations below, be sure to check if your device's software and related apps (Gcam) are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

Use the Device care to clear out the app's cache at once.

Device care allows you to delete unnecessary data in the cache from your phone at once. These features will keep your phone from slowing down while improving its overall performance. Follow the steps below to clean cache data using device care.

Step 1. Launch the Settings app, and then select Battery and device care.

Step 2. Tap Optimize now. Device care automatically optimizes your phone and clears the app's cache.

Clear cache.

Step 1. Launch the Settings app, and then select Apps.

Step 2. Select or search for the app you want to clear.

Step 3. Tap Storage. Select Camera and or Gcam app.

Step 4. Tap Clear cache.

Clear Data.

Step 1. Launch the Settings app, and then select Apps.

Step 2. Select or search for the app you want to clear.

Step 3. Tap Storage.

Step 4. Tap Clear data. Select Camera and or Gcam app.

Step 5. Tap the OK button. This will completely wipe the app's files, settings, accounts, and databases.

https://www.samsung.com/ph/support/mobile-devices/how-to-clear-the-app-cache-and-data-on-your-galaxy... 

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Camera".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[mariae23]

Hi rahulbhl, I'm having same problem with my s22 ultra. Your photo using gcam is so clear. May I ask what gcam did you use for that? Did you install a new cam app?