Original topic:

Not getting promo code after 10days

(Topic created on: 03-22-2022 06:04 PM)
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Boredanimal
Beginner Level 2
Options
Galaxy S
Hi, my pomo has been validated atleast 10days ago for my s22 ultra pre order gift but still havent recived any promo code.how long would it take?
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2 Comments
Boardsmasher
Beginner Level 2
Galaxy S
Just wait I just received mine about hr ago. after 7 days.
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SamsungLaura
Moderator
Moderator
Options
Galaxy S

Hi @Boredanimal, thanks for reaching out. Generally the promo codes should be sent out within 7 days from validation however we are currently experiencing a delays due to a high volume of claims. As your claim has already been validated, it could take a few more days. 

If you do not receive it in the coming days, please send through an email to myself with the following details:

To: members.au@samsung.com

Subject: SamsungLaura - Promo code delay

Details: 

Name

Phone number

Claim number

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