One UI 7 update is yet not planned for NZ

[Nikh1l]

Following a four-day wait, I received confirmation from Samsung customer care that One UI 7 is not yet available in New Zealand; however, a specific timeline remains unavailable.

[Galxaxyworld]

Samsung busy posting ads in community but can't be bothered to provide a date for an update. Lack of communication is just ridiculous.

[Nikh1l]

Currently, customer service responses are unprofessional and commitments regarding callbacks for escalated cases, specifically concerning the One UI 7 rollout, are unreliable.

[Moistcaek]

This is so embarrassing.

[DRijal]

They want us to change the phone, here we can see they don't care about us. This is so unfair and ridiculous 😒

[Aoc1]

Why aren't Samsung communicating with their customers with updates. Am seriously considering moving to a different phone.

[Malcolm86]

Samsung have been pathetic with this roll-out. It's been a farce and they have show disdain for customers with their communication. This is my last Samsung device. I cannot reward poor service.

[Aoc1]

Now announced the S23 series is getting the update. What about the ppl with the S24's that don't have it yet.

[thelongsilence]

S21s in Korea are getting it now …

[GrantShivaShep]

Wow the Samsung customer service representative sounds rude in that chat.