I placed an order for a Galaxy S22+ on 1st May which included a trade in. I've been advised the status of the order is "Preparing dispatch" and after it is shipped it will take 2 to 10 business days.
I wanted to find out how this impacts my trade in as I don't want to get hit with a mob deliver charge as I am required to send it back within 7 days. I've also not received the shipping label for this.
I got disconnected from the call due to high load.
Has anyone had any experience with an order being delivered after the 7 days windows of the trade in?
Hi @RS_AUS, I am sorry to hear you had issues with your trade-in order and would like to look into this. Please send through an email with the following details for this to be investigated:
