Phone won't let me get past unlock screen after update

[ajknsw1]

Phone has become frozen after current update.

Tried the power and volume down to reset but keeps going back to the pin screen

[Detbeck1]

You are not alone with updates, l am scared to do any,because always is something switched on or off.After one update my internet was switched off.tak8.30ame time to find the problem.
I am upsolutly horrified to do any updates

[Frank55]

I've never had any problems updating. I just don't touch something I don't know what it is or if I don't need the feature switched on. Best bet is to take your phone to a phone repair joint to get them to fix it

[Frank55]

Don't take it to a samsung service centre as they'll charge like a wounded bull .

[Wolfbane]

I had a similar problem with my S8. It would do NOTHING. I let the battery go totally flat, recharged the phone, rebooted and everything worked fine after that. It only cost me one day (to let the phone go flat). Hope you sought it out.

[SamsungLaura]

Hi @ajknsw1, seconding this suggestion. If you are unable to force restart, please allow your battery to drain until flat, then charge to power on. 

If this does not resolve the issue, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/ 

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/