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04-24-2022 12:40 PM in
Galaxy SDear Samsung,
I am using your Samsung galaxy devices since 2012 starting with Note 5, Note 8, Note 10, S8, S10 Plus, M53 and recently S20 FE 5g. I like the features of your phones when compared to other android devices. I was very confident of your device security feature KNOX until I lost my phone recently. That day I realized that your mobile security is just useless and **bleep**. Reason I am saying this is better explained in my experience below,
Day 1: Night
My mobile was stolen and I was not aware of it until 30 mins. I searched for my mobile but couldn't find it. Tried to reach my number but it was switched off by then. I had my biometric security lock enabled but still my mobile was switched off, How is it even possible? Very simple, I guess the thief knows some tech about samsung devices very well, he just pressed "Volume Down" key + "Power" key for 10 to 15 secs and voila it is turned off.
I tried to track my mobile using this so called feature FindMyMobile.samsung.com but no use it was already turned off. What should I do now? I waited till morning without sleep if by chance it is turned on again.
Day 2: Morning
By God's grace, the thief was very kind hearted because he turned on my phone next morning. I was able to track the phone location and after some chase I could find the exact location of the phone and caught the thief red handed. Point to be noted here is my phone was formatted already by then and he was configuring it with all the settings. Finally it was good ending and it is not because of the security feature of Samsung but only because of kindness of the thief that he turned on my mobile again.
My Dear SAMSUNG security development team, I request you to kindly consider seriously about securing our phones with providing full control of the phone to the owners. Please allow us to control to enable/disable the keys(volume up/down, power etc) or else provide any security patch where users are not allowed to turn off the phone using any physical keys/buttons. Give us that confidence so that loyal customers like us will stay with Samsung going forward else not immediately but eventually all the Samsung users may shift to your competitors who provide better security for their devices(and money they invested on phone). Finally, we are spending money on your expensive phones to feel secured about our mobile and data.
PLEASE DISABLE "VOLUME DOWN" KEY + "POWER" KEY to TURN OFF MOBILE
Similar request from other users,
Thank you.
