Poor image quality in Messenger app

[JayCanja]

Is there someone here who have issues with image and video call quality in samsung s23 ultra when using Messenger App?

[Markohohoho]

Got the same issue. Mukhang there's no fix on it talaga. Sobrang pangit lalo na sa low light but good pa din naman sa place na may good lighting

[Markohohoho]

For the images pala, you might want to capture photos muna using your samsung camera app then send it na lang. It'll be better than using the messenger's camera.

[butete]

thats meta for you

[TeamGalaxyRene]

Hello JayCanja,

Thanks for reaching out to us in order to find out what's behind the image and video quality on Samsung Galaxy S23 Ultra when using the Messenger app, and we are sorry to hear that.

If you’re experiencing issues with your image, video quality while using Messenger app on your Samsung phone, it’s worth checking and update the Messenger app to resolve those issues.

Also, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

Or you may check and call the customer service representative of your Mobile Network Service Provider in order to alert them and ask them about the status of the signal in your coverage area.

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[uniquehija]

OMG. I have the same problem. I just bought my S23Ultra last weekend and I tried just now video calling on Messenger app and I noticed a great difference with the camera image quality from my N20Ultra. Tried it too with IG's video chat app. The N20Ultra's quality is clearer.