S10e stuck on android 9

[Twixx]

I can't update the system to android 11. What do you think is the problem? What will I do?

[JiegoDanielMallari]

This is the list of eligible galaxy phone/tablets for upgrade to Android 11 . Try to check your software update on settings. 😊

[Twixx]

Yes s10e is on the list

[JiegoDanielMallari]

Check your device if it has an pending update

[Twixx]

It says, it's up to date but obviously, it's not.

[JiegoDanielMallari]

May i see the screen shot of it and also screen shot about phone?

[JiegoDanielMallari]

Try to do this check on samsung members app and go to Get help >Go to Phone care . It will automatically check if your phone has updates or etc.

[TeamGalaxyRene]

Hey there, Twixx! Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM)

As for your concern, should your device be eligible for the Android 11 update, you may opt to install Samsung Smart Switch on your laptop/pc to be able to receive updates faster, and also to conveniently transfer files. Hope this helps. 😊

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Thank you. Stay safe. Have an awesome week ahead. 😀

[Twixx]

It says it is up to date. Maybe because my phone came from overseas. It is from AT&T. Sad that I can't update it ☹

[TechTalker · Accepted solution]

update it via SmartSwitch on your PC.
Update may not be available via OTA but should be available in smartswitch.

Got my S10 updated with the latest patch using smartswitch