S20+ / S22 Ultra Phone LCD Quality issue (Green Line / Whole White screen )

[LanZS1]

Hi Samsung,

Do refer to the below series of unfortunate events for the 3 phones:

1) S20+, G985F/DS - Green Line issue July 2022, It was replaced FOC when we sent it in your Vivo service center then.

2) S22 Ultra, S908E/DS - Green line then followed by whole screen White on 26 March 2025.

3) S22 Ultra, S908E/DS - Green line intermittently observed, Jan 2025.

I made a trip to the Vivo Samsung SVC Center (28 March 25) with both S22 Ultra. The counter quoted me a screen replacement and labour cost of $452.14 for each phone service, which I find unacceptable based on the below points.

1. Fool me once, shame on you; fool me twice, shame on me. But 3 times, totally unacceptable. Reliability issue.

2. Less than 3 years of use with the phone in pristine condition. Quality issue.

3. Same Screen quality/production issue for all 3 phones seems too coincidental. 

I was given the repair quote and asked to consult Samsung Members Live chat to escalate this issue. The ball was thrown back to the service center as advised by the Live chat (28 Mar 25). 

I feel that there is no customer care and concern after the warranty period has lapsed. We had to bear the cost after the well-known screen issue repeated 100 % for all the 3 phones I bought at its Prime time of lesser than 3 years of well-taken care usage. 

I would appreciate if there is any clear explanation on the issue, as this has taken a huge toll to the reliability of Samsung products and services.

I clearly understand that I am just a small fish in the vast ocean, but any form of help is greatly appreciated to know you do care and I can trust your products again.

Speaking with experience as a service role in MNC companies.

Lan ZS

[oNeuNo]

I completely understand your frustration, especially when facing the same issue repeatedly with multiple Samsung models. The green line issue has been widely discussed in the community, and many users have experienced similar problems after a certain period of use.

It's definitely unfair for users to bear such high costs for something that seems to stem from a screen-related issue. Samsung should be more proactive in addressing this, especially when it clearly affects multiple flagship models.

Hopefully, Samsung will provide a more transparent explanation and offer a fairer solution for loyal customers. If there are any updates or alternative solutions, feel free to share them here so more people can benefit from the information.

[dennis138]

No need to waste energy on them. Support China phone

[Amir_13]

You think china phone but same issue ,andriod no one care anymore buy china ,every smartphone already dead pixel

[nazzzz]

please send your device to the nearest service centre for analysis.

[LazyOldBear]

With my S21U developing a green line I am now too keeping an eye away from Samsung. A top range phone that last less than 3 years is ridiculous.

[LanZS1]

Update 2nd Apr 25:

Revisited Samsung PS service center to get the LCD replaced, but was again disappointed by the following points.

1. Evaluation fee of SGD 37++ on top of the costly SGD 450++ quoted.

2. Only 1 month repair warranty for Replacement parts makes me uneasy on their fauly product.

3. Have to reset phone lost of data, and extra effort to setup again despite having "Maintenance Mode".

4. Up to 3 Days of downtime for a simple LCD replacement.

5. After again claiming all the multiple green line issues from their products, the service counter replied that I can find third-party repair vendors that will be better than what Samsung can provide.

OMG, that was truly the best advice Samsung service center could give. I recall seeing Mister Mobile having lots of people, and got my LCD replaced there. Below are the reasons why I think they excel so much better than Samsung.

1. No Evaluation fee. They have a policy of "No Fix, No Fee Policy".

2. Same 1 Month repair, but replacement parts are as good as OEM and at a much cheaper price where I can still stomach.

3. No need to reset phone, keeping all data intact using "Maintenance Mode".

4. Same Day collection, I spent around 2 hrs despite them having a high traffic of customers.

We as consumers are victims of Samsung's poor quality products, but I hope Samsung can learnt a lot from third-party vendors to improve on their lacking after-sales service side to make it a less painful experience.

[Minthan]

🙏