Just recently bought a Galaxy S21+, however, phone seems to restart automatically every morning. Error log shows when i launch the Samsung Members App. Tried all the troubleshooting steps (i.e. reset settings, factory reset, safe mode). Anyone have experienced this and how it was solved? Will this require a replacement of the phone itself?
Hey there, Kyle! Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM)
As with your concern, have you double checked if the AUTO RESTART SETTINGS is disabled? You may opt to check this link regarding that setting: https://www.youtube.com/watch?v=SdSiYwQ1ngs
Hope this helps. Should the problem still persist, you may seek assistance via our TOLL-FREE HOTLINE indicated above and have your device fixed, should you still have a device warranty.
Be sure to click" ✓ Accept as Solution"when you find an answer that works for you.
Hey Mark! Yes auto-restart setting is turned off. And the phone restarting i believe is an error as a log is always created in the samsung members app.
Data cache is always cleared but the issue persists. Also tried to put the phone in safe mode and the phone still restarted automatically in the morning. 🤷🤷🤷
We may recommend then give us a ring via our TOLL-FREE HOTLINES above to schedule you a visit to your nearest service center and have your device checked. 😊😊
Maybe your phone is in auto restart. Please check it in Device care - click the three dots - click automation - and turn off auto restart at set times.
That's the first thing i checked after the issue started. It is turned off. Thanks anyway. Have wiped the cache partition using recovery mode and problem seems to have been solved.
Hi! Yes, first thing i checked yan. After wiping cache partition, umokay naman. Though may mga occasional forced restart pa rin. Wala pa time dalhin sa service center.
