Anybody has the same problem? I have DND on every night on a schedule, and the Ring app is on the DND exception list, but after the last update in December it doesn't make any sound when my Ring alarm is triggered! All I get is a vibration and notification but no sound at all! How am I supposed to know if someone is breaking into my house when my Ring app has no sound!?!?! Anyone else has this problem?
Hi @Muimuichai, that's strange. I have a few suggestions:
1. Settings > Apps > Ring > Clear storage/cache
2. Restart phone
3. Uninstall and reinstall app
4. Reach out to app developer for support as it may be a setting on their end.
5. Send us an error report via the Samsung Members app for this to be investigated the next time this occurs. These are best sent within 2-3 minutes of the issue occurring to increase the likelihood of the report capturing the issue.
Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.
