Each time I put my S21 Ultra on charge (using Super Fast Charge Adaptor bought from Samsung), the battery doesn't seem to be charging, it shows that it's charging via "Super Fast Charging", however, the battery % doesn't actually increase and the phone also doesn't actually charge Only when I'm using it to text or while im using it while it's on charge.
As soon as I lock the screen and leave the phone, the phone charges as normal.
Could there be an issue with my charging port? Anyone else having the same issue?
My phone is almost a year old so want to know if I should get it in for a repair before the warranty expires.
Hi @beej1357, that's strange. Based on what you've described, your charger seems to be working normally as it charges after you stop usage.
It sounds like the device is still 'super fast charging' however is draining while in usage and appears to be slow.
If the issue persists, I suggest sending an error report via the Samsung Members app for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further.
To send an error report:
Samsung Members > Get help > Error reports > Battery > describe issue and frequency > Tick ‘send system log data’ > Send in top right.
If you use your phone while charging it'll not charge fast because the screen is on and it consumes a lot of battery. Also, if you just text while charging the phone processor is normal, but if you do something which consumes more RAM then your phone doesn't charge at all and it'll harm the battery. So better don't use your phone while charging except for emergency needs.
