cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

S22+ green line screen after 6.0 OS upgrade in apr 2024

(Topic created on: 04-25-2024 09:15 AM)
10781 Views
yb101
Active Level 2
Options
Galaxy S
I'm at Singapore, the phone upgraded OS to v6.0 on 16 Apr 2024. One deep green vertical line appeared after that. The guy in SG service center asked me to pay for $303 screen replacement fee by myself today. It's absurd and so disappointing. How Samsung could hurt customer's rights and loyalty like this? ...
68 Comments
yb101
Active Level 2
Galaxy S
I just filed it in CASE website
nomad33
Active Level 4
Galaxy S
https://www.facebook.com/groups/samsunggreenscreen/

Green line issue has a FB page in Taiwan.
0 Likes
yb101
Active Level 2
Galaxy S
Artifacts 20240424_203845_1000017027_1713962327.jpg20240424_203855_1000017028_1713962337.jpg
0 Likes
yb101
Active Level 2
Galaxy S
Both Plaza Singapora guy and call center guy said no choice. The customer has to bear the replacement cost as it's hardware issue no matter what ..20240423_235122_1000017011_1713887483.jpg
0 Likes
nomad33
Active Level 4
Galaxy S
It happened to me too! IMG-20240424-WA0008_1000082755_1713971496.jpg
0 Likes
nomad33
Active Level 4
Galaxy S
Samsung offers free screen replacement for the green line issue in India. Let's see whether they would do the same here in SG.
Pat-S21
Active Level 1
Galaxy S
Looks like Samsung Singapore don't provide the free screen replacement. After a recent update on my S21 I got a Green Vertical Line issue. Was told very firmly by the service staff at Samsung Vivo City Centre that they'll do not offer the free screen replacement despite me telling them that I had read the SamMobile eNewsletter that Samsung will provide the free screen replacement. I am puzzled by Samsung Singapore's indifference with regards to this issue.
nomad33
Active Level 4
Galaxy S
https://www.facebook.com/groups/samsunggreenscreen/

Green line issue has a FB page in Taiwan.
0 Likes
natz251
Active Level 7
Galaxy S
Free is only through the care+ after that really need pay fee
0 Likes