S22+ green line screen after 6.0 OS upgrade in apr 2024

[yb101]

I'm at Singapore, the phone upgraded OS to v6.0 on 16 Apr 2024. One deep green vertical line appeared after that. The guy in SG service center asked me to pay for $303 screen replacement fee by myself today. It's absurd and so disappointing. How Samsung could hurt customer's rights and loyalty like this? ...

[nomad33]

Samsung's subsequent reply

Thank you for contacting Samsung Singapore Support, dated 27th April 2024.

 

We received your email concerning the display issue on your Samsung Galaxy S22+ screen. We regret to learn about the inconvenience you have encountered. Rest assured, we will surely assist you with this.

 

Please be informed that issues with your mobile phone can result from a variety of factors. Hence, the technician evaluation is required to root down what caused the issue.

 

About the free screen replacement implemented in India. Please note that products manufactured in different countries may vary in features, specifications, designs, warranty guidelines, and business processes. Therefore, the work progress for the screen replacement may as well differ.

 

If the device is a Singapore set, it will follow the Samsung Singapore warranty terms and conditions. Samsung provides a 1-year warranty on the devices purchased from our authorized dealer starting from the date of purchase. Any repair or part replacement after the warranty valid period will be chargeable.

[nomad33]

My reply

Dear Andrisia,


In India, Samsung gives out free screen replacement to phones that are less than 3 years old and the replacement offere has a time validity. Clearly, when Samsung agreed to replace the screens in India, it was NEVER about warranty. None of your phones have a warranty more than 1-2 years maximum. 

If Samsung is still in denial that the OS/Security patch caused issues that resulted in power management issue/burnt pixels/cable connection, please explain why there was a surge in such complaints that Tom's hardware and Yahoo picked up the news. 


Clearly, Samsung has discriminatory policy against Singapore Samsung users and we are not worth your attention. You need to explain why a sudden surge in green fault line issues among your users. 

I do not accept your explanation and I have clearly rebutted in my statement above. You need to do better or get your supervisors or CEO to talk to me. I am publishing all our communications in the Samsung member app and the social media need to hear about this, too. 

[Evans8]

I have the same issue too, mine grew from 1 line to 2 line in a matter of 2 days...I am thinking of filing to CASE without going to samsung since all of the comments here seem to indicate a waste of time...is this advisable?

[yb101]

Mine 2 lines too now

[vinaynv]

Samsumg Singapore do not acknowledge anything. Me inspite sharing all the links/social media about this issue they informed saying we need to pay for the replacement. M seriously thinking of boycotting Samsumg products. . Worst Support

[Evans8]

Yeah,they just lost a 10 years fan here.

[nomad33]

I persisted and they finally agreed to check from their end. But not done yet... still communicating with them...

"We acknowledged receiving your email.

 

However, we regret to inform you that the description you stated is insufficient for us to check on the query. We would truly appreciate it if you could revert to us with more information in regard to your query as below:

 

Full name : 

Email address : 

Contact number : 

Full model number : 

Full serial number : 

IMEI number : 

Note : you can obtain the model, serial number and IMEI number  by clicking on this link to refer https://www.samsung.com/sg/support/mobile-devices/how-to-find-the-imei-model-number-and-serial-numbe...  

About phone page that shows horizontal line taken from another device (picture) : attach

Note: Go to Settings > About Device > at the IMEI number page take photos from there(using different devices) with the lines on screen.

Kindly confirm there are no signs of tampering, corrosion and physical damage : Yes / No

Repair history (if any) : Yes / No

Export set: Yes / No"

[nomad33]

Totally expected. I told them to solve my green line issue with my current 22+ first and explain to me why India and Singapore users are treated differently with this green line issue.

"We are pleased to provide you with an exclusive code to purchase selected Samsung products at a special price. Promo code will be sent via SMS within 24 hours, apply the code at the checkout page via Samsung Online Store within 7 days."

[Trainman65]

We need Samsung to acknowledge that this is caused by the updates.

We need free screen replacement and not discount code to purchase Samsung products again.

[nomad33]

This is my reply

Samsung has to give me a satisfactory answer on the green line issue and also why Samsung's India and Singapore users are treated differently when it comes to this issue first.


This wait is getting long. Please satisfy me with the two issues above before we can talk about further engaging me with another Samsung product.