Nothing u can do. Backup your phone and bring to Samsung service centre. They will charge u labour to replace the screen if the damage is not caused by u.
I encountered the same problem. Samsung said the only way to resolve the problem is change screen & they charge $260 + labour fee $54.50 if phone is out of warranty. Seems like a way to force customers to get new phone or to switch brand. Disappointing level of service..
Have you tried contacting Samsung through Email to CEO page?
I contacted Samsung through the page and was told that I only need to pay for labour fee if the service center checked that the damage is not caused by me. But I am still considering whether to fix at Samsung or 3rd party phone repair shops
Is anyone planning to go to samsung, actually if all of us go together we can make a big impact on this issue and change the outcome for good and for the future. I noticed a lot of people in india did that. They went in groups of 5 or 6 all with same issue and then samsung finally had to make it official. At least this is what I have picked up from forums.
