Original topic:

S22 Plus (256GB) - Samsung and Google account disappeared and won't let me add them back

(Topic created on: 01-05-2025 09:47 AM)
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Lantis62
Beginner Level 2
Options
Galaxy S

Yesterday, 

all my registered accounts (Samsung, Google, Facebook, etc.) disappeared from "Manage Accounts". I did not do anything on the phone. They just disappeared!

When I tried to add the Samsung Account, by the end of the registration, it just exits and does not show the account. It's as if no account was added however when I checked on my PC, it showed there that my Samsung Account is signed-in my S22+. Tried this multiple times already including Wipe out Cache Partition but to no avail.

In the same way, when I add my Google Account it takes me all the way to the end of the registration but then it shows no Google Account registered but upon checking on my PC on my Google Account it showed that I am signed-in to my S22+..

Also when I said all accounts disappeared, I meant both Samsung Account and Google Account are gone. This means all apps that used my Google account such as Gmail app, Google Maps, Chrome and Youtube got logged out and everytime I re-login it kept on saying Account not added because there was an error. Unfortunately the were no details of what went wrong.

To add, I did notice something weird after I got an update last Dec...when I plugin my charger, it would not charge then after a while it will start charging and then again after a little while it stops charging.

I have also tried the forced reboot holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. This seem to trigger the issue that everyone's been talking about after the 6.1 update...kept on restarting by itself.

For Settings > General Management > Reset > Reset All Settings....would this reset even my other apps? I am afraid to do this or to factory reset because I need the app authenticator to login remotely to the office and for banking.

Btw, I got 2 updates... one happened in Dec and another in Jan though it still says it is 6.1.

Has anyone encounted this issue where all your registered accounts somehow vanished and then the device software just won't show the registered accounts?

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2 Comments
Troubadour
Expert Level 1
Galaxy S
The only thjng I can suggest is that you try logging into Samsung Members via your browser. If you get access immediately change your password. If you do get access backup, outside Samsung, anything that is available to you.
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Troubadour
Expert Level 1
Galaxy S
Also you can log into Google via a browser, if successful also change the password. If you access bank accounts via your phone contact your bank(s) and block any transactions. If you have apps that use the same passwords change those too. If not using two factor verification then turn it on. If you want to virus check and are using AVG change to the paid version and identify how to do a boot sector scan as well as deep scan.
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