S22 Pre-order Still Processing - Bad Service

[pop13]

Placed a pre-order on 16th Feb and received a  shipping date of 4th March. Today is 8th March and when I check my order status it shows that it is still processing. Is anyone experiencing this? Does it mean that my order has not been acknowledged?

For those who have received the RM800 e-voucher, what's the expiry date? I'm worried that I might not receive my package in time...

[autumn819]

Same situation here. I ordered on 15th Feb the order should arrive 4th March. The order status show dispatched since 28th Feb 2022. Now its 8th March and the tracking shows DHL is still waiting for parcel handover.

If Samsung could inform us for the delay would be better than just act like nothing happened.

[Samsung_Th34UXw]

Haven't gotten mine either.
Still stuck at "Preparing Order" status.

Placed order on 12th Feb with status, PRE-ORDER  Ships: 04 Mar 2022.
Big bold statement by Samsung:

"SHIPPED ON THE PRE-ORDER SHIPPING DATE"

Same old responses from Support (many live chat sessions done).
It's not the support's team fault, but there seem to be no escalation to their logistics team to expedite etc.

Or at least nothing has changed.

Samsung's Response:

Same like others:
Delivery will be from 3rd till 23rd March.
No specific E.T.A. provided.
Location of warehouse cannot be disclosed.
0 compensation offered for late promised shipment.
Cannot change colour / change package / cancel order.

I won't buy Samsung again, ever.

[Cavinong]

The preorder cannot cancel one. I preorder on the 10th and forgot to enter the 45w charger promo code. Immediately called to cancel, so can reorder again... Not allowed..my free 45w charger....

[Cavinong]

Also every major items no stock liao. Buds habis, ultra clear view habis, cable habis.. Only the 1k plus watch still there. For now..maybe desperado including me just give up and pay rm600 to use the voucher coz all stocks habis. Feel cheated. Know got many vouchers yet keep so little stocks of popular items.

[yukari_]

I know right.. this is so ridiculous.. I feel like they just wanted to get rid of the watches that they have more supply over demand.. it's either they benefit from people not spending the voucher or they benefit from people coughing up another RM600... either way they benefit.. I was like wah so good got RM800 voucher.. in the end just scam.. I asked their live chat if there's any plan to restock the buds but they do not even know the answer.. if they only restock the buds after 30th March then this solidifies my suspicion.. in my honest opinion, Samsung should extend the expiry if it's going to take longer to restock the buds.. and make announcement on when it is going to restock.. otherwise I just feel like they give vague answer so that they can avoid answering and get away with purposefully not restocking the buds..

[Cavinong]

Already gave up. Used the voucher for the 44mm watch. Pay extra rm199. I feel scammed..either burn rm800 or pay extra 200..if not for preorder voucher, would have waited a few months for price to go down. In glad I did not wait cos now only 1.4k and 1.3k left. Even rm200 roi voucher I used to buy extra watch straps. My original plan is bud Pro for the dolby sound and wireless charger for roi voucher.. Maybe will restock later but every time restock, if not immediately buy, sure everyone sapu..gave up waiting.. Now just wait for the watch that I don't need... I got 5 watches liao..and still wait for the straps that colour might not fit but what to do... Nice colour straps also no stocks.

[yukari_]

(sigh) causing their customers so much stress and frustrations.. I guess big corporates like Samsung just doesn't care about their customers at all.. they just want profit..

[Samsung_fL4MbVm]

Hi, I placed my order on 25-Feb and shipment expected to begin from 28-Mar onwards but I never receive any updates from Samsung until now. Really disappointed with their service; email no answer, careline agents always engaged. The worst experience I have ever had!

[bonbonbran123]

Hi, have you received your order at the end? When do you received it?