Hi, make sure on your "Proof of Purchase" documents it states the phone was purchased before 4/3/22 and use this date when submitting your gift redemption. Like you I pre-ordered well before the 4/3/22 but didn't receive the phone until after this date. However the date of purchase on my "Proof of Purchase" document (I brought my phone through Vodafone) states the phone was purchased on 3/3/22. This is the date I used.
Hi, make sure on your "Proof of Purchase" documents it states the phone was purchased before 4/3/22 and use this date when submitting your gift redemption. Like you I pre-ordered well before the 4/3/22 but didn't receive the phone until after this date. However the date of purchase on my "Proof of Purchase" document (I brought my phone through Vodafone) states the phone was purchased on 3/3/22. This is the date I used.
Hi @Alosh, that's strange. Given the date you've cited, you should still be eligible for the bonus gift if you purchased from a participating retailer.
Please ensure the date you've entered is earlier than March 4 and matches your proof of purchase.
If you are still having issues, please send through an email with the following details for me to look into.
