S22 Ultra Seal / NO NTC STICKER

[jcvbrido]

Hi. I purchased my S22U last Oct 20, 2022 at Samsung SM Marikina. Just to clarify, I was an iPhone user before so I don't know anything about these things. First, the agent opened the box infront of me and the unit does not have the NTC Sticker. Also if you see the images below, it seems that my box has a previous seal that is placed under another seal. Please help me out if my unit was opened before I purchased it. Some say that my unit may be refurbished. I don't want to pay for a refurbished unit for a brand new price. Thank you. 

[TeamGalaxyRene]

Hi jcvbrido,

Thank you for sharing your experience with the store where you purchased your new Samsung Galaxy S22 Ultra that did not have the NTC approved sticker.

We apologize for the inconvenience.

We hope we can help you more by not only recognizing how you are feeling right now, but also improving your experience when using your Samsung Galaxy phone.

I recommend bringing your recently purchased Samsung Galaxy S22 Ultra to the same store along with the package.

[Mr_Lio]

The NTC sticker usually attached to the plastic back cover of the phone, try to check in your box. Samsung don't usually refurbish phones especially the new units, in this case S22 Ultra no less. Visit this site for warranty check just to be sure. https://www.samsung.com/ph/support/your-service/warranty-eula/

[jcvbrido]

Wala po sir sa box. As in wala po talaga.

[Mr_Lio]

Maybe upon setup in the store, its was removed. But for your assurance, take your phone back to the store and have it checked.

[jcvbrido]

Upom setup when I bought it? No. I was there upon the opening and activation.

[Mr_Lio]

You may also check if your phone is NTC approved.
Go to Settings>About Phone>NTC Approval.

[jcvbrido]

I have that sir. Pero what bothers me is why the box has a seal underneath the seal and no ntc sticker at the back? Also, I bought it at Samsung Store SM Marikina. Since I purchased it there, should they have their own receipt under the name "Samsung"? My receipt is under Memo Xpress.

[Mr_Lio]

Mine too actually. 😁
I got it from MemoExpress.
Take your phone and its box back to the store and clarify that to them, since most samsung phones comes with nTC stickers.

[jcvbrido]

Bought the unit at Samsung but Memo Xpress receipt?