[S23 Ultra][Issue] Face looks too yellow when photo taken with 3x portrait mode

[johnskoshy]

Face has too much reddish yellow color, when photo is taken using 3x portrait mode. Issue happens mostly when photo is taken under direct sunlight. In indoor or artificial lighting conditions photos looks fine. Is it just me or anyone else facing this issue?

[loppy]

Go into your camera setting and turn off scene optimiser. That should fix it.

[SamsungClaudette]

Hey @loppy 

Thanks for your help. 

Kind Regards,
SamsungClaudette

[johnskoshy]

Hey @loppy,

    Portrait Mode doesn't have scene optimiser. Its turned off by default and cannot be turned on.

[loppy]

Oh. Sorry then I don't know how to help. I'm sorry.

[SamsungClaudette]

Hey @johnskoshy

I am sorry to hear you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette