S23U Issue with video image stabilization

[eadtorre]

Hi, just noticed an issue with the video stabilization vibrating/buzzing while taking a video while walking. It makes the camera shake vigorously for a second and ruins the shot. This was the first time i took a vacation out with the family and my first chance to take many long videos.

[Cefiro]

My S23U works well in video. Like, it helped stabilized the scene while I was walking in about 20meters video shot. Impressive. Something is wrong with your phone's camera lens. Have you dropped hard your phone?

[eadtorre]

No, i did not drop it or handled it roughly. It has been in its case since day 1.

Yes, i understand the purpose of the image stabilization.

I am just noticing this issue now that i had the chance to take longer videos and while walking around while filming.

[Cefiro]

Meaning, the vibrating video and buzzing during your video shot, come and go at any juncture of your shooting?

I think this phone is still under warranty. You have to visit the Samsung Authorized Center which is operated by different contractors. If the phone needs to be opened, you really have to choose which ASC to handle your expensive phone.

Sad case. That's brand new.

[eadtorre]

Yes, it ruins the shot. It occurs anytime during filming. Tried to upload the video here but could not.

I have submitted a report to samsung care and will go to their physical store tomorrow.

[dulber]

I haven't noticed any in my takes. Good that you reported it.

[TeamGalaxyRene]

Hello there! eadtorre,

Thanks for letting us know here what you have experienced first hand while taking a video using the camera of your beloved Samsung Galaxy S23 Ultra. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will get worried too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

If that doesn't solve the issue(s), you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Camera".

Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[eadtorre]

Thank you, Rene. I have the latest firmwire. I have already contacted Samsung support and have done their troubleshooting but problem still persist.

I wish I could share here the video so members and tech can see the problem.

I will just take this to customer service in my area.

[Matttthh]

Have you found solution for dis one? I also have this problem in my main Camera. It only happens at certain angle when I move to the right in upward motion.

[eadtorre]

Unfortunately, customer service tried to clear and update the software but issue remains. They have to open it and replace the camera. Although it is covered by warranty, I am still having second thoughts of having them open it because the seal and internal connections will not be the same as those from the factory..