S24 series screen Mura effect or screen grain/jeans pattern

[Alexis94]

Hello! I have read and seen multiple reddit posts regarding S24 Ultra screen having grain/jeans pattern and would like to check for those who already received their unit here in Ph if it is also present and how many of you have it? I have preodered mine and still waiting as it will be shipped 3-10 days after Feb 19. For those looking in to check if it is present in their S24 displays, just grab a dark gray pic or vid and lower down your brightness and check if there is a grainy or jean-like texture. I have checked my S10+ and tab s8 ultra and did not notice anything. You can also search online or in reddit sub for S24 Ultra to see what I am talking about.

This will raise awareness on the severity of the issue as I am also very anxious and hoping not to receive a unit with a defective display.

[DeanRiparip]

Was yours replaced within the 7 day period?? I got mine last March 1 then noticed the grainy screen yesterday (March 21, 2023) planning on getting my device replaced sana.

[Alexis94]

Looks like this one is a screenshot. Might shed some light on other community members if you can snap a photo instead?

[Fernee]

I believe that all initial units are actually affected. If you're aware of the issue, then you'll probably notice it otherwise not. I have filed an error report already (Members App >Support > Errors)

Within 2 months, I'll claim a warranty if it's actually a hw issue and no updates received.

I'll then contest to extend my Samsung Care+

I still have my trusty Note10+ with me with no issue like that

[Alexis94]

I do hope that a software update will fix it to save you the trouble of having it replaced, although I think it is the other issue which is the "washed-out" colors that will be fixed with the update. I am also hoping that the Titanium Blue that I ordered is under a different batch but it likely won't be. I'll cross the bridge when I get there.

Again, I appreciate you sharing this, and I hope others will share their experience, too.

[RRC0702]

Wait what do u mean 2 months? Isn't the warranty replacement only for 7 days? Talked to a samsung rep. Told me to get it replaced asap.

[Fernee]

In reddit, there has been reports that even phones manufactured 3rd week of Jan had the same issue. No way you would get a new "fixed" batch even if you replace it now

[RRC0702]

But the replacement period is only 7 days in PH right? How will u get it replaced in 2 months?

[Fernee]

I can't find a fine print for the replacement of 7 days. However i have sent an email to samsung support now for my issue to be "counted within 5 days of receiving the goods". That way I could contest that I have an issue that has been reported. If they say that it's already past replacement then the DTI email will come in handy.

Nevertheless, i still have a 1 year warranty and samsung care+ for 6 months then I'll use those options in the future if no fixes will arise

[RRC0702]

Talked to a rep, they have no idea how the 1 yr warranty works for hardware issues. Or how they will fix it. If they'll open the unit.. u get ur waterproofing gone. So rep told me to get it replaced asap. Rep also told me to screenshot our convo so incase the service center rejects.. so I have proof daw. Honestly, just get it replaced. I expect the best on a 85k phone. Saw some posts on reddit that manufactured date dec 13 & 14 doesn't have the issue. Soooo hoping 🤞 🤞 i get lucky on the next unit.

[YhobS24ultra]

Thanks for sharing this info. Will check it once i have my unit.