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Original topic:

S24 ultra Disconnect problems

(Topic created on: 10-30-2024 03:51 PM)
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know1
Active Level 1
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Galaxy S
Hi, my s24 ultra wifi keeps disconnecting every 10 minutes or so. I hit the wifi off button and turn it on again, it then works for a few minutes to only disconnect again.. Does anyone know how to fix this? It is really annoying.

1 Solution


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Solution
Protonumus
Active Level 7
Galaxy S
Are you using Duel band WiFi. Separate WiFi 2.4 and 5 on router.

Forget WiFi on mobile and reconnect. This may resolve some issues.

Check, what apps can control WiFi. Only primary apps should have WiFi control for updates and Smarthome routines.

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10 Comments
Solution
Protonumus
Active Level 7
Galaxy S
Are you using Duel band WiFi. Separate WiFi 2.4 and 5 on router.

Forget WiFi on mobile and reconnect. This may resolve some issues.

Check, what apps can control WiFi. Only primary apps should have WiFi control for updates and Smarthome routines.
know1
Active Level 1
Galaxy S
What apps would you class as primary mate
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Protonumus
Active Level 7
Galaxy S
Google, Samsung, Bank and nearby scanning apps
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know1
Active Level 1
Galaxy S
Thankyou for this mate, I'll go and do all of these and hopefully it will solve the issue. I will let you know, thanks
Troubadour
Expert Level 1
Galaxy S
Please advise if Protnumus solution worked and report back and also identify as problem solved.
know1
Active Level 1
Galaxy S
I will mate
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iftt
Active Level 7
Galaxy S
Try activating the WiFi settings in this post, there are a few tools from home wifi assistant to wifi interface logs that should help you tackle this issue.

https://r1.community.samsung.com/t5/tips-tricks/activate-a-wifi-toolbox/td-p/29669754?src=ShareByUse...
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Troubadour
Expert Level 1
Galaxy S
There is something else you can check. Your phone connects to the cell tower via an APN (Access Point Name). This software identifies to the cell tower your isp, your plan, your identity, etc. Usually when this is wrong your phone won't connect but with an update the APN may be partially correct.

So Google your isp name, APN settings. In your phone go to Settings and search for the full name "Access Point Name", and compare. Write down ON PAPER your phone settings (so you can undo this if necessary) and update. Make sure what you type in 100% correct, caps, spaces, etc. Restart phone and test.

Something even easier and low cost, Buy a cheap short term sim FROM another ISP. It has totally different cell tower settings and if it works you know it is your original APN settings. I bought an Optus sim 5GB card from Woolworths 7 days ago for $12, once connected active for 7 days. I am sure you can buy cheaper. Alternatively, you can use esim.

If your current connection is esim you can still download an esim via wifi if working (or have them send a QR code). You can have at least 5 esim profiles on your model but only one active at a time. Even if you don't do this read up on it as it is useful knowledge.
know1
Active Level 1
Galaxy S
Awesome, thanks mate. Really great knowledge.
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