S24 Ultra-Dust under the screen

[SengHourt]

I just got my brand-new Galaxy S24 Ultra today. What make me surprised is that I found there is a small dust under the display when I was trying to apply screen protector. I'm not sure why now Samsung has a poor quality control like this.

[Manue12]

Is it under the display or under the screen protector?

[SengHourt]

Under the display. I haven't install the screent protector yet

[Ting2017]

Made in Vietnam. Those that were made in Korea got better quality control.

[SengHourt]

The 7th and 8th number of imei are 05 or 50 indicates that your galaxy smartphone is manufactured either in Brazil, USA or Finland, not in Vietnam

[Dolgogi]

That's wrong/outdated info.
Doesn't your box indicate Vietnam as country of manufacture?

Currently, Samsung mobile devices are manufactured in Vietnam (manufactures and supplies 128 countries), India (Primarily domestic), Sth Korea (Primarily domestic), Brazil (Latin America) and Indonesia (Domestic).

[SengHourt]

Ahhh... that's right. On the box, it mentions made in Vietnam

[Icelite]

Take it in and get it exchanged as that is grounds for an immediate exchange

[SengHourt]

I have contacted their customer online support but there is no solution yet. I'm not sure I am able to turn the phone in and get the replacement at the Samsung or its partner store or not since I bought the phone on Samsung website

[Icelite]

Take it to the store they basically fill out the same online form then send it to repair and then try to tell you its not covered.
Just tell them it's new and they need to replace it as it's not fit for purpose under Australian law and you don't trust that it can be repaired because the dust is under the screen and to can't trust that its fully clean so make them replace it.