S25 Ultra Face and Finger Scan Issue

[_zenitsu_]

I find that S25 Ultra Face and finger scan issue.

1) Face scan didn't properly work while in the shadows or lights sources behind the face.

For instance, using phone in the restroom, light bulb in the ceiling.

Results: Face didn't match.

2) Finger scan didn't work at all after tampering glass mounted.

[JVT_Jeff_Viral_Tech]

1st time using Samsung?!

1. Face scan not like iPhone so don't expect too much...

2. Ultra sonic finger print sensor very picky on types of temper glass especially those cheapo ones...

[JP19]

Yes agreed with Jeff. The ultrasonic fingerprint sensor may not be sensitive if u buy those cheap tempered glass. Best to get those like Nanotech, Whitestone Dome. Definitely cost more, but u won't regret.

[SamsungNantakkumar]

Hi zenitsu, I am Nantakkumar, from Samsung.

We're truly sorry for the experience you're currently facing. However, we're unable to assist you through this platform and suggest you contact our Support team at 1800-7267864. Our experts will be able to advise accordingly.
Thank you.