Samsung Galaxy s21 plus camera issue

[grcsmptn]

Hi. Nag factory reset na 'ko pero ayaw pa rin gumana ng camera. Ano po ba dapat gawin?😭

[SamsungRightCare]

Hello grcsmptn,

Thank you for bringing up your concern regarding your Samsung Galaxy S21 Plus having issues with its camera not working even after factory reset.

We know what you are going through, given this unpleasant experience and inconvenience, but we are here ready to guide and provide quick fixes and offer resolutions to your device's problem. 

A) Before we begin, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download Install > Follow on-screen notifications. 

B)  Wipe Cache Partition.

1. Turn off your phone.
2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.

C) Run the Diagnostic Tools under Samsung Members app.

1. Run Samsung Members and select Get help on the lower half of the screen.

2. Tap View Tests located under Diagnostics.

3. Diagnostics checks, Individually Tap the following;

     Camera 

4. Your Galaxy phone will then run through the checks.

5. Follow the on-screen instructions to complete the check.

6. You can view your results after each check is complete.

D) If the problem persists, you may contact us on the below online support channel links.

https://www.samsung.com/ph/support/contact/#onlinesupport 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

E) Samsung Authorized Service Center Location near you.

https://www.samsung.com/ph/support/service-center/

F) And / or Contact our Samsung Hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00AM to 8:00PM)

Hope you find this content is helpful and your problem gets solved.