So I bought my phone just last month December 2024, it's currently Jan 2025 (Happy New Year everyone) so I just noticed my battery drain from 99% to 57% even when I'm not using the phone, I unplugged my phone from the charger at 99% and went to sleep this was around 9 pm then at 3 am I woke up and needed to go to the bathroom, when I checked my phone for the time I was shocked to see my battery drained to 57% without use, no active background apps I made sure to close them before I go to sleep. Can anyone help? Also how can I contact customer service about this if needed?
that is insane battery draining. if its ok to reformat the phone, reformat it. then run phone diagnostic to check if there is an issue. You may also go to service center for support.
