I've already had my phone replaced due to a faulty back light and the same thing has happened yet again. The phone is gone for 2 weeks. A huge disruption to my business and many hours of my time backing up and transferring files from one phone to another. I recommend replacing this phone with something else , because as long as Samsung will not admit to this being a systemic issue with this model(and permanently fix the issue), every time the phone is replaced, it will have the same fault re-occur yet again! FAULTY BACKLIGHT AND IT IS A FAULT THAT KEEPS OCCURRING AROUND THE WORLD!!!! Absolutely insulting AND DISGUSTING the way that Samsung treat their customers. I will be requesting a full refund and never purchase this phone again. My hard earned money spent for a so called 'tough military standard' phone...and they don't even offer spare batteries online or from retailers.... or even make a stand alone spare battery charger like they did with the S5 or even offer a factory POGO phone charging dock. Why then build a phone with POGO pins and removable battery in the first place??? Never again. What a waste of my valuable TIME, my LIFE HOURS and my MONEY!!! If anyone else(apart from the 10 or so people who have already posted here) has had this problem, please speak up! If you don't say anything, Samsung will never fix this issue. An otherwise good phone concept and experience sullied due to poor customer care by SAMSUNG.
What makes matters worse is that after driving the 150km each way into the Brisbane Samsung Outlet, ordering and obtaining batteries(Samsung do not allow phone orders!!), and purchasing a RAM mount POGO charging cradle, and the relevant Otter Box Tough Case for the cradle online......I AM NOW ANOTHER $600 DOLLARS OUT OF POCKET WITH A BUNCH OF ACCESSORIES THAT I HAVE TO THROW IN THE BIN. THANKS FOR NOTHING SAMSUNG.
Hi @Ricsung, I am very sorry to hear that the issue persists after your repair. Please send through an email with the following details so that I may look into this:
Hi Lisa, Details attached as requested. Please order Samsung corporation to refund me in full for all products that I purchased(in good faith ) in support of the failed Samsung Galaxy xcover pro.
This phone has had the backlight fail twice and is a known problem ALL AROUND THE WORLD.
This has been a huge waste of time for me and has cost my business thousands of dollars in wasted production.
All because Samsung will not admit to a commonly known fault regarding the continual failure of the backlight due to a FLAW IN DESIGN.
Many thanks for getting back to me. I greatly appreciate your help in righting the wrong doing and poor customer service caused to me and to my family business due to Samsung's lack of customer service or respect for their customers. It saddens me greatly and leaves me disillusioned, as in my life I have purchased over 10 SAMSUNG PHONES, costing me thousands of dollars and have always been an extremely loyal customer that extolled Samsung's virtues as a manufacturer to everyone. Please right this wrong doing to me.
I send this message in hope that Samsung actually still care. Best Regards, Ricsung
