Original topic:

Samsung reminder app issue again

(Topic created on: 04-26-2021 11:55 AM)
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Jez70
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Galaxy S
I previously posted an issue with the Samsung reminder app not syncing with my Galaxy Watch (46mm) and vice versa. This was resolved after I found that you needed to make sure all Bixby permissions were allowed. Since the April update for my Galaxy S10+ syncing has become unstable again. I managed to get it to work for a while after resetting my watch and clearing the cache and storage for the app on my phone. I've also factory reset my watch. Also reminder notifications work on my phone but not my watch. All notification settings are on. I have no idea when at what time the issue starts again and there is no error message. Does anyone else have this issue and have a fix?
 
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SamsungJon
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Galaxy S

Hi @Jez70, that's odd! Could you please check that the app is up to date on both your Galaxy Watch and S10+? Also, is your Reminder app synced with Samsung Cloud or Microsoft? 

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Jez70
Active Level 4
Galaxy S
I have everything up to date and have checked all settings and permissions. It is synced to Samsung Cloud. I can't figure it out as I had it all working again and then noticed recently I wasn't getting any alerts on my watch. It's synced everything from the Cloud yesterday and onto my watch. Worked when I tested it and then overnight it stopped syncing again. Even reminders created on the watch app won't show as a notification
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SamsungJon
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Thanks for the information, @Jez70. I will investigate this further, but as a temporary solution, I would suggest uninstalling updates for the Reminder app on your S10+.
To do this go into Settings > Apps > Reminder > More (in top right corner) > Uninstall updates.

Let us know if this fixes the issue temporarily.
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Jez70
Active Level 4
Galaxy S
Thanks but there is no option showing to uninstall updates. I'm not sure why it's not showing as it had disappeared prior to the April update. Last time I had this option it fixed the issue and then I was able to install the latest version with no issues
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Jez70
Active Level 4
Galaxy S
Just an update. I've now found that if I just restart my watch either rebooting or turning the watch on and off it re-syncs with the reminders saved on the phone app. Will see how long this lasts
Jez70
Active Level 4
Galaxy S
Last update. Syncing appears to be working again. Did hourly tests and reminder notifications appeared on my watch each time. Cause of issue unknown. Might have been a glitch and rebooting my watch seems to have resolved the issue
SamsungLaura
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Galaxy S

Thanks for the update Jeremy, fingers crossed it doesn't happen again. 

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