Samsung S20 plus Issue

[Gunan_tg]

Please help me with my Galaxy, after software update my phone got a green line. After 2 days my galaxy got white and green flickering on the whole screen and i can't see any of the apps😭

#WHYSAMSUNG

#SAMSUNGS20ISSUE

[TeamGalaxyRene]

Hello Gunan_tg,

Thanks for letting us know your difficulty using your beloved Samsung Galaxy S20+ having multiple issues after an update ranging from green line on screen, then after two days got white and green flickering on the whole screen. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will get worried too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

If that doesn't solve the issue(s), you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Display".

Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[butete]

hey kas s20

1st step

Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.

2nd Step

report via call / chat samsung support

3rd step
bring to nearest authorized samsung service center in order to get diagnostic report

[TeamGalaxyBianx]

Hi Gunan_tg! You might want to visit a nearby service center to get your device diagnosed and possibly repaired. You may book an appointment straight from your Samsung Members app in the Support tab! You may also contact our direct Customer Care hotline below. 

CUSTOMER CARE HOTLINES:

All Products (Landline): 84222111
All Products (Toll-Free, PLDT): 1-800-10-7267864
All Products (Toll-Free, Globe): 1-800-8-7267864

Email Support: http://spr.ly/Email-Support-cs
Live Chat Support: http://spr.ly/LiveChat-Support-cs
Service Center Locator: http://spr.ly/SamsungServiceCenter

Our lines are open every day from 8:00 AM to 8:00 PM, so we're here whenever you need us.

[rolandojrsayco]

Same with mine but i solved it