Solved: GREEN/PINK VERTICAL LINE ON S20+ SCREEN

messyrable_ · ‎10-11-2022

Hi. Any one who experienced having vertical lines suddenly appear on their S20+ screen? My phone is more than 2yrs old now. In Aug/Sep 2022 after system update, a green line appeared on my screen, which recently turned into fainted pink line. This morning, no updates, there's a suddenly appeared another green line. My phone has scratches but only on it's screen protector. It is free from falling or water contact. There's now two lines on my phone screen— pink & green. Idk what to do and my phone has lapsed the warranty already. :(

Hoping you can help me, if you've experience the same and was able to resolve it. Thank you!

SamsungRightCare · ‎10-11-2022

Sorry to hear about your Samsung Galaxy S20+'s issues with vertical green and pink lines on the display, messyrable_.

Really appreciate your feedback, comments, and sharing experience with us here. And we really know where your frustration is coming from because we've tried so many times to make sure your device works perfectly.

Following are just simple basic steps to follow in order to troubleshoot and find possible solutions.

A) Ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen Notifications

If you have not done so, please ensure to report this display issues through Samsung Members app error reports.

B) How to report error through Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2.Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category. Tap Display.

Step 4. Describe problem in detail and SEND.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/#:~:text....

C) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

D) Or Contact our Samsung direct hotline numbers.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

E) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response if we have satisfied your inquiry.

View solution in context

Timmyrose · ‎10-11-2022

Hi there try restarting you phone then try diagnosing it thru the Samsung member app. If it doesn't work,please bring it to the nearest Samsung Service Center to further assist you.

messyrable_ · ‎10-11-2022

Hello. I already tried restarting my phone but still the same. Thanks for the advise will have it diagnosed. Thank you

rolandojrsayco · ‎09-13-2023

Same issue with mine but flickering green screen but i sokve it,my phone works good.

messyrable_ · ‎09-13-2023

Mine's unfortunate. It has now 6 green lines, I tried going to samsung service center and quoted me 16k pesos for the repair. I didn't have it repaired though.

rolandojrsayco · ‎09-13-2023

Sa akin 14k daw pero ako na gumawa okay na okay device ko

rolandojrsayco · ‎09-13-2023

Wag ka maniwala agad na lcd amoled ang sira, papalitan lang yan ng local parts sayang ang cp mo po.

messyrable_ · ‎09-13-2023

Pinangbili ko na lang ng new phone yung 16k ko kesa iparepair haha

rolandojrsayco · ‎09-13-2023

Yung s20 + mo sayang

rolandojrsayco · ‎09-13-2023

Taga saan po ba kayo?

Original topic:

GREEN/PINK VERTICAL LINE ON S20+ SCREEN

1 Solution