GREEN/PINK VERTICAL LINE ON S20+ SCREEN

[messyrable_]

Hi. Any one who experienced having vertical lines suddenly appear on their S20+ screen? My phone is more than 2yrs old now. In Aug/Sep 2022 after system update, a green line appeared on my screen, which recently turned into fainted pink line. This morning, no updates, there's a suddenly appeared another green line. My phone has scratches but only on it's screen protector. It is free from falling or water contact. There's now two lines on my phone screen— pink & green. Idk what to do and my phone has lapsed the warranty already. :(

Hoping you can help me, if you've experience the same and was able to resolve it. Thank you!

[jamesrred]

That's sad to hear fellow Member, but don't worry as Samsung got your back. Have your phone checked and repaired at the nearest Service Center near you, or call the hotline #GALAXY to voice out your concerns.

https://www.samsung.com/ph/support/service-center/

[messyrable_]

Hello. Thank you for advise will report & request support on the service center.

[jamesrred]

Yes, go to a service center. Restarting or resetting your phone will not fix it as this is a hardware-level issue that would need a technician to fix it. Hope it gets repaired soon!

[butete]

report first via call or chat to samsung support, before going to nearest authorized samsung service center

[SamsungRightCare · Accepted solution]

Sorry to hear about your Samsung Galaxy S20+'s issues with vertical green and pink lines on the display, messyrable_.

Really appreciate your feedback, comments, and sharing experience with us here. And we really know where your frustration is coming from because we've tried so many times to make sure your device works perfectly.

Following are just simple basic steps to follow in order to troubleshoot and find possible solutions.

A) Ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen Notifications

If you have not done so, please ensure to report this display issues through Samsung Members app error reports. 

B) How to report error through Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2.Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category. Tap Display.

Step 4. Describe problem in detail and SEND.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/#:~:text.... 

C) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

D) Or Contact our Samsung direct hotline numbers.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

E) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response if we have satisfied your inquiry.

[messyrable_]

Hi. I already did this. First of all, I got the first vertical line after a system update. I was actually afraid for any further updates but I still did so because the live chat assistance recommended it—which did no changes to my current problem. His next recommendation is to reset/ factory default my phone. I backed up my files and did the reset as told, still no changes. **bleep**

[messyrable_]

S/Ucks

[Samsung_rQCDfxo]

If you searched on the Forum, there are a lot of people posting the same problem. I have this problem as well but looking at people being asked for display replacement fee, i lost hope

[SamsungRightCare]

Hello Samsung_rQCDfxo,

Thank you for your comments and feedbacks here.

Rest assured that our Samsung Engineer/Technician are competent enough to provide assessment and offer solutions to your device problems.

You may visit the closest Samsung Authorized Service Center in your area.

https://www.samsung.com/ph/support/service-center/

[Anj03]

Went to samsung store for the same issue and quoted me 11k for LCD repair. My phone wasn't even dropped. This is so disappointing. Why charge for something I was not at fault.