Samsung S22 ultra reject calls

[Strommy]

Wondering if anyone has the problem with their s22, that some calls come up as missed call, but phone did not ring. (There is no blocked phone numbers, not in do not disturb, etc, factory reset with sim inserted it still does it) inserted sim in s8 and works fine so not network.

Was working fine up until two months ago where some numbers would not ring, the caller said it rang twice and hung up on them, on phone comes up two missed calls.

Sent to samsung repair, icure, and come back the same?

Suggestions 

[SamsungClaudette]

Hey @Strommy

I am sorry to hear you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette

[Strommy]

I sent two in yesterday. One explanation of problem, then a second post call issue.
Hayden replied to first post with steps to take, but hat has been undertaken many a time without success. Gather he didn't read post. As a factory reset clears everything... and sim swap to another phone works perfectly. Please investigate the UI software as that's when issues started.

[Strommy]

SamsungClaudette, it happens every day. As its my brothers phone is one of the numbers that won't ring... considering I talk everyday to him. As have to ring back. I have an appointment with the Sydney team at icure on Monday and will show fault.
No error report comes up on phone, just missed calls, but if you want I can ask brother to call my phone?

[Kel70]

This has been a problem ever since the 5.1 update, I complained to Samsung and they remotely took over my phone and they couldnt find anything wrong so I sent it to Samsung and they basically said the same thing so they re-flashed and factory reset it and sent it back with no resolve (with still the same problem). Today there was an update for my Zflip 3 so I did the 1100mb update but still the same, calls come up as missed without ringing. Ultimately I think that I won't be buying anymore Samsung devices.

[Lyn89]

Hi there
Has your issue been resolved

[SamsungClaudette]

Hey@Strommy

Yes please do that then send in the error report. I understand your frustration and i hope we can figure out a way to help you soon. 

Kind Regards,
SamsungClaudette

[Strommy]

Kel70. Yes I was hoping the update fixed it so I didn't have to travel three hours to Sydney to show them phone problem..

[RickSwanValley]

Have had same problem, sent call logs data many times. Samsung blame phone carrier, tho when I put sim in old iPhone it works Np. Have seen many complaints & Samsung throw off & don't help. Have put my S22 on 3g for calls & now receives calls. Hope that helps, also no more Samsung 4 me.

[ppear99]

There has been a thread abt the S21 with the same problems starting for me 27 Feb 23 about the time of the 23 Feb update. It looks like my phone is the problem as my SIM works in my Note 5 and an old ZTE. Seems a factory reset doesn't fix it.