Resolved! Solved

Original topic:

Unable to install applications from Google Play store

(Topic created on: 10-11-2024 07:01 PM)
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MaggieF
Active Level 1
Options
Galaxy S
I've been facing update and install issue no matter from Play store or third party apk. 

This started after updating to software version 6.1 released on September. 
image

Please let me know if anyone faced similar issue too and have any solutions to it. 
I have only used 200Gb for a 512GB phone. 
Samsung S23 Ultra 

Thanks. 

1 Solution


Accepted Solutions
Solution
ngchunkiatfc
Active Level 6
Galaxy S
I know what the fix is for this, I've facing this issue after I update it to Android 6.1 and try many methods to fix this. The only way to fix this is to turn off your "App Protection Settings" when you want to update apps on Google Play, remember to turn it back on after you installed the app though. Please mark my comment as "accepted solution" if this works. Cheers!

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16 Comments
Galaxy S
hv u tried to clear your playstore cache? press + hold the app icon -> storage -> clear cache
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MaggieF
Active Level 1
Galaxy S
I've tried that too :( I really hope I don't have to perform reset of phone...there's pretty much data I wanted to keep that might disappear after reset even with backup 😢
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Galaxy S
i understand the hassle. how about clearing the playstore data?

+ one thing, i'm not sure but i remember having this issue, i changed the network connection to mobile data and it worked.
MaggieF
Active Level 1
Galaxy S
Nope, tried clearing full play store data and also changed network. Not working still 🫠
0 Likes
Galaxy S
oh no.. u can wait for a few days before trying again. 🤷🏻‍♂️ bugs happen.
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MaggieF
Active Level 1
Galaxy S
Man, I waited for one month and more for the Oct release but disappointed 😂
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Galaxy S
💀 💀

then the last resort would be to visit nearest samsung service centre for them to check.

u can use Smart Tutor first to address your issue. call samsung careline1800228899
Ajeet
Active Level 6
Galaxy S
Just curious, do you have the September Google Play System Update.1728704232360.jpg
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MaggieF
Active Level 1
Galaxy S
Yeap I did have it
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