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Original topic:

Unstable videos after the updates for S22 Ultra πŸ˜”

(Topic created on: 01-23-2023 04:38 AM)
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mizter_jaime
Active Level 4
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Galaxy S
I just want to share my frustration as the updates that were expected to improve my phone's features unfortunately made it worse. Whenever I take videos, the audio has never changed but the video itself becomes unstable. It stops while the audio keeps on running. I got this phone just last month (1month and 13 days to be exact). I called Samsung and now my phone is scheduled on Wednesday for repair. I'm calling Samsung's attention on this. What will you do to compensate this misfortune? This is not a good experience for an expensive and flagship phone. I am looking forward to any response from your team. Thank you.
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5 Comments
Galaxy S
@TeamGalaxyRene
Galaxy S
Aside from taking your unit to a service center, please also send an error report through this app. I hope your issue gets resolved soon!
TeamGalaxyRene
Moderator
Moderator
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Galaxy S

Hello mizter_jaime,

Sorry to hear that, about your experience with the recent updates on your Samsung Galaxy S22 Ultra did not meet your expectations as it has several issues stabilizing your device video and audio quality and with that, we apologize for the inconvenience it caused you.

Its a good thing you called our Samsung Customer Care support channel and got a booking schedule in order to have it assess and further restore your device up to working optimum performance.

 

In the meantime, you can submit an error report through Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Camera" and "Sounds/Vibrations".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

 

For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)

 

mizter_jaime
Active Level 4
Galaxy S
I also wanted to add that the battery drains fast. Not sure if it was related to the update or if my battery is defective or that the battery just drains that way. I am happy to have this phone but I am now having doubts whether it's worth having or waste of money. Hope Samsung will do something about this.
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jelinda
Beginner Level 3
Galaxy S
Help me I can return my audio youtube
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