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01-31-2025 10:07 AM in
Galaxy SDear Samsung Support Team,
I am writing to formally lodge a complaint regarding a persistent and frustrating issue with my Samsung phone—a bright green line appearing on the display.
This issue first occurred last week when my phone’s battery drained completely. Upon recharging it, I noticed a faint green line appearing on the screen. Over time, the issue has worsened significantly, and it has now become a glaring bright green line, resembling a laser alignment tool used in construction. This is affecting my user experience, making the phone difficult to use, and is extremely disappointing given Samsung’s reputation for quality.
After doing some research, I found that this green line problem is a widespread issue among Samsung users, often occurring due to software updates or hardware defects in OLED screens. Despite numerous reports from customers, Samsung has yet to offer a proper resolution or recall for affected devices. Given that this is a well-documented flaw and even happened on my previous S7 Edge phone from Samsung, I expect Samsung to take responsibility and offer a free screen replacement or a viable solution to resolve this issue.
I have been a loyal Samsung user for years, but this experience has made me seriously reconsider my commitment to the brand. If no action is taken to resolve this matter, I will have no choice but to switch my entire household to a different smartphone brand that values long-term customer satisfaction and product reliability.
Please advise on how I can proceed with a warranty claim, free repair, or an official resolution from Samsung, as this is clearly a manufacturing defect and not due to user negligence. I look forward to a prompt response and an acceptable resolution to this matter.
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01-31-2025 12:46 PM in
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01-31-2025 02:15 PM in
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01-31-2025 04:36 PM in
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01-31-2025 09:53 PM in
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02-01-2025 05:29 PM in
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02-04-2025 06:54 AM in
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02-04-2025 10:01 AM (Last edited 02-04-2025 10:01 AM ) in
Galaxy S
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02-04-2025 05:22 PM in
Galaxy SDear Azraee_Mamat,
Greetings from Samsung Community!
Rest assured, we heard your enquiries.
This is moderator from Samsung Community.
Please PM me, allow me to assist you further.
I unable to PM you as you have disabled your Private Messaging function.
Have a nice day ahead!
Warm Regards,
Samsung Community
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02-12-2025 12:54 AM in
Galaxy S