Urgent Complaint – Green Line Issue on Samsung Phone S22+

[Azraee_Mamat]

Dear Samsung Support Team,

I am writing to formally lodge a complaint regarding a persistent and frustrating issue with my Samsung phone—a bright green line appearing on the display.

This issue first occurred last week when my phone’s battery drained completely. Upon recharging it, I noticed a faint green line appearing on the screen. Over time, the issue has worsened significantly, and it has now become a glaring bright green line, resembling a laser alignment tool used in construction. This is affecting my user experience, making the phone difficult to use, and is extremely disappointing given Samsung’s reputation for quality.

After doing some research, I found that this green line problem is a widespread issue among Samsung users, often occurring due to software updates or hardware defects in OLED screens. Despite numerous reports from customers, Samsung has yet to offer a proper resolution or recall for affected devices. Given that this is a well-documented flaw and even happened on my previous S7 Edge phone from Samsung, I expect Samsung to take responsibility and offer a free screen replacement or a viable solution to resolve this issue.

I have been a loyal Samsung user for years, but this experience has made me seriously reconsider my commitment to the brand. If no action is taken to resolve this matter, I will have no choice but to switch my entire household to a different smartphone brand that values long-term customer satisfaction and product reliability.

Please advise on how I can proceed with a warranty claim, free repair, or an official resolution from Samsung, as this is clearly a manufacturing defect and not due to user negligence. I look forward to a prompt response and an acceptable resolution to this matter.

[xiang90]

Today, The green line is very glaring, not faint.

[JasonS89]

Same here. Very frustrating! It was happened to me in s8! Now s22ultra again! Please look into this matter seriously Samsung!

[Epeng80]

I had the same experience like you back in October. Bought in May 2022. Lately 2 lines appear

[Samsung_JxUuQk0]

Each year additional S series model becomes a victim of this green line issue... S24 users are now worried 😅  SCAMSUNG ***!