Voice calls from a Galaxy A30 to my S21FE have been blocked since the beginning of 2022. I can make a call to that phone and we can send each other text messages.
The contact is not on the blocked callers list.
I tried clearing the caches on both phone and contact apps, then deleting and re-creating the contact followed by re-starting the phone. Nothing has cleared the problem to date. Any suggestions on how to fix this problem?
Hi @phimo, that's strange. Can you try the following on both devices:
Firstly I would recommend restarting your device to see if this makes a difference. Please also check your location as some areas have poor network signals and ensure you know you’re in a strong signal area.
1. Please try replacing your SIM cards or swapping them if possible just to test.
2. You may also want to try resetting network settings [Settings > General Management > Reset > Reset network settings > RESET NETWORK SETTINGS].
3. Please try clearing the App data from the phone app. (Settings > Apps > Phone > Storage > Clear data).
4. Please check that the devices software is up to date [Settings > Software update > Download and install].
5. It is also worth checking the microphone port on the bottom of the device to ensure that there is nothing blocking it.
6. It may be worth rolling back the network mode as your area may not have a strong 5G connection (Settings > Connections > Mobile networks > Network mode > Select 4G/3G/2G auto connect).
7. If the issue persists, please put the phone into Safe Mode [Restart > Hold volume down until lock screen shows Safe mode] and check again. You can tell if you are in Safe Mode as it will be written in the bottom left corner of the screen. If you can see that there is no longer a problem in Safe Mode, then you must have installed an app which is interfering with the phones functionality. You will need to identify and remove the third party app before you are able to use the phone functionality again. To exit safe mode please restart the phone.
If the issue persists, we would like to look into this further for you however we require you to please send through a log file within 2-3 minutes of the issue occurring
You can do this by sending through another Error Report through Samsung Members however please make sure, to tap the Send system log data tick and before you tap Send. This part is important as without an error report we may not be able to find the reason for the issue.
NOTE: Please don't close the Samsung Members app until you receive a Error Report Sent notification in the notification panel.
