Calendar Alert problem on Fold 5

[AlChes]

For some reason my Samsung Calendar has stopped alerting me at the preset times before an appointment. 

When I look into Calendar App Settings, it shows Notifications Allowed with Sound, but when I go into Notification Categories, Ringtone Notifications is on but greyed out. When I open Ringtome Categories it is all greyed out and Sound is set to Silent. I assume this is why I do not get a sound Alert from the Calendar Event, but how do I change it when it is all greyed out and hence not accessible?

Allan

[AlChes]

Thanks for that.
Sorry but I did not realise they had sent an error report. I have since sent one myself, so hopefully it is not being followed up twice.

[AlChes]

Jayden responded to my report.

[s_amsungsonny]

Hi AlChes,

Glad to hear that!

I am aware that it was due to the "Mute Notifications on Phone" setting being toggled on through your Galaxy Watch. 

Please let us know if you experience further issues, or if it has not been resolved.

Warm regards,
s_amsungsonny

[AlChes]

Sorry but you must have misread by reply. "Mute Notifications on Phone" was NOT on. Testing it with the setting on or off made no difference, the phone still did not ring on either device. It still does not work!
Allan

[s_amsungsonny]

Hi Allan,

Jayden and our technical support team are looking further into this for you and will update you again once the analysis is completed on their side.

Warm regards,
s_amsungsonny

[AlChes]

I have been following this up with Jayden and the technical team, in a Support page and they said the problem was caused by a conflict with an app called "Digital Clock". I uninstalled the digital clock I had on my home screen but it made not difference, the alarm would still not ring, which I told them on the Support page in my last post.
However, in looking for a another digital clock wigit to replace the uninstalled one, I found another clock, already installed, that I was not using and did not even realise was there, as it was on a little used screen. This unused clock was called "Digital Clock"!! The one I had thought was the offending one, had a different name (Clock Second Pro), so I had uninstalled the wrong one!🙄 Now I have uninstalled the clock that was actually called "Digital Clock" and my alarm works again!!! 🤗 It must have been there many years, so I don't understand why it suddenly caused a conflict, but it certainly appears that it was the problem!
The reason for posting here, is that I can't find a way to get back into the Support page to let them know it is OK now. There seems to be no way to edit, add to my last reply to them, or leave a new message. There is just a message that they will get back to me. Can you please let them know it is OK now, or tell me how I can reply again on the Support page?
Thanks for all your help too!
Allan

[s_amsungsonny]

Hi AlChes,

I'll let Jayden know that it has all been resolved.

Glad to hear that everything has worked out! :)

Warm regards,
s_amsungsonny

[AlChes]

Thanks! Much appreciated!