Sorry to hear that, about the network connectivity of your Samsung Galaxy Z Flip having issues of unable to connect to the Wi-Fi 5 GHz and only to 2.4 GHz, and we apologize for the inconvenience it caused you.
Before you try out the recommendations below, be sure to check if yourdevice's software and related appsare updated to the latest version. To update yourmobile device's software, follow these steps:
Step 1.Go to Settings > Software update.
Step 2.Tap on Download and install.
Step 3.Follow the on-screen instructions.
Step 4.Reset your device.
Try below troubleshooting steps.
1) Check if there's available update for the Router Wi-fi settings, if there is, download and install.
2) Check the router if its supports both 2.4GHz and 5GHz. Some older router devices support 2.4GHz, which means their devices are not compatible with the 5GHz frequency band.
3) Try to connect your Samsung Galaxy Z Flip 4 to another Router device. If it's working, then consider replacing your current router with the latest model.
4) Call the Mobile Network Service Provider customer service to check the status of signal in your coverage area.
5) If the problem persists, after trying out the possible solutions, then bring your device immediately to the nearest Samsung Authorized Service Center.
For more assistance, you may contact us on our online Samsung support channels below.
Hi I've tried all the steps but I still cannot connect to 5Ghz. This is my first Samsung Device and I've just bought this as a new year gift to my self. I'm expecting minimal to no issues at all for the price. But it really is a pain that I'm having a problem with such a basic feature that should've easily work in the first place. 🥲 And now I don't have other options but to go to the Service Center? Haven't experienced that to my other devices to be honest 🥲
How many devices na ang connected sa 5ghz connection ninyo? You might also want to check your modem/router settings especially kung nakaka connect yung phone sa ibang 5ghz connection.
