Fold 3 camera issue

[KinWai]

My z fold 3 front camera not working. Any1 face this issue? 

I did all the recommendations, such as reset camera setting, save mode etc to resolve it but failed.

I sent to repair center, they said firmware issue. After i took back, it was working but after restored, the camera not working again. If this is software issue, please solve it ASAP!

[SamsungNantakkumar]

Hello KinWai. I am Pradeep from Samsung.

We're sorry for the experience with your Samsung Galaxy Z Fold 3. Can we trouble you to perform the following troubleshooting steps?

Step 1: Activate Safe Mode

“Safe Mode” will boots up the phone with factory settings, while temporarily disabling all the third-party applications. This helps us to understand whether the issue is caused due to any application conflict or a software problem.

Note: When you exit “Safe Mode” some of your customization options (Wallpapers, Themes, Etc.) may be reset to default. If you use the Fingerprint security feature on a device running Marshmallow (Android 6.X) the device will require your backup password to unlock the phone after rebooting.

To enable safe mode, please follow the steps below:
1. Power off the phone.
2. Power on the phone. The Galaxy logo displays.
3. When the Samsung logo appears press and holds the volume down button.
4. 'Safe Mode' displays on the bottom left-hand side of the screen when the steps above are done correctly.

Verify whether the issue is resolved in the safe mode. If the issue is not replicated in safe mode, it may be due to the 3rd party application; it can be resolved by uninstalling the application(s) causing the problem by going to Apps>> Settings>> Applications>> uninstall the app one by one and check which app is causing the issue.

5. To exit Safe Mode, simply restart the phone. When it reboots, it will no longer be in Safe Mode.

Step 2: Kindly proceed to setting -> Device Maintenance -> Optimize All / clean all / fix now. This action will not delete the device data.

Step 3: Go to setting -> apps -> Camera -> Storage -> Clear cache only -> back then select force stop.

Step 4: Open the camera apps -> Tap Setting -> Reset Setting.

Step 5: Software Update
Do check for the system software updates as well. You may find it from the setting -> Software update -> Download update manually. Please ensure the device is connected with a stable internet connection and the battery is above 50%.

However, if he issue persist. May we invite you to book an appointment at our service centre - https://www.samsung.com/sg/support/where-to-find-samsung-service-centre-in-singapore/ where our service engineer will assess your device and advise you accordingly

Thank you. 

[Krisztian1978]

Problem is still on.

Inside camera dont work. 

Will it be an System update that fix this?  It is very annoying for such an high priced phone, that 1 of the 3 cameras dont work.

[VRUKSHA]

I HAVE SAME PROBLEM.

FRONT DISPLAY CAMERA NOT WORK

[Whafiz]

I have the same issue... Lastest software update fixed it and then it stop working again. Definitely a software issue

[Whafiz]

The issues still exists in safe mode. 

[wcwc86]

After UI 5 uodate , i am facing the same issue on my fold 3

[SujithKS]

Have the same issue. Randomly works and fails. Also happens in other apps that use camera.

[MYOBB]

Same issue after updating... had done all the troubleshooting excwpt for factory reset

[GPortaro]

In my case front and back camera not working then popup the error message and then when i will access again work, and when reboot the device sometimes keep on the a loop.

When Samsung software guys will work on this please?