Help

[E_del_Rosario]

Nahulog ang phone ko. What I noticed after the incident. Pag White ung color nung pic medyo red syang. Anyari kaya? 

😭

[Cefiro]

This can happen to anyone. Meron bang "sturdy" cover case ang phone mo? Normally, waist height drop, survivable sa phone yan with cover case.

Anong phone mo?

[E_del_Rosario]

Fold. Nahulog sya ng nakaopen. Huminto mundo ko at hindi na ko nakinig sa meeting dahil hinintay ko tlga mag on screen ko. The inside's perfectly fine. Ung labas lang medyo ma red sya. #weird

[Cefiro]

FOLD should be given extra care, of course because of many moving parts, and the screen, woo. Ang Service Center na mag-assess niyan. I hope you hv Care+ insurance.

[TeamGalaxyRene]

Hello E_del_Rosario,

We're sorry to hear that you're experiencing a reddish color issue on your screen after your Samsung Galaxy Z Fold was accidentally dropped.

Similar to our dear Samsung members' replies, I highly recommend bringing your device to the nearest Samsung authorized service center in your area.

https://www.samsung.com/ph/support/service-center/ 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Stay safe and have a nice day ahead! Thanks for contacting Samsung.