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Original topic:

One UI 7 caused phone network issues. No network for calls and sms.

(Topic created on: 05-29-2025 11:09 PM)
618 Views
Floas19
Beginner Level 2
Options
Galaxy Z
 

Samsung Fold 5 – No Calls or SMS After One UI 7 Update

After updating to One UI 7 on my Fold 5, I can no longer receive phone calls or SMS, though mobile data still works. I’ve tried all the usual fixes—restarts, flight mode toggle, network reset—but nothing helped. I moved the SIM to another phone and it worked fine, confirming the issue is with the Fold 5 itself.

Samsung support shared this is a known issue affecting many users and simply told me to wait for a future update. Honestly, what kind of solution is that? I’m left without basic phone functions and feel completely frustrated and helpless.

Anyone else facing this? Any workarounds?

4 Comments
RayGoh_Senior
Active Level 3
Galaxy Z
You can try the following to see if it works. I had a similar problem about 2 years back on my Note20 Ultra (no call & sms but mobile data/wifi is ok):

1) Take out SIM card and clean (use a clean cloth to rub against the metallic portion).

2) Switch to non-5G mobile network.
0 Likes
bqgc
Active Level 5
Galaxy Z
why here i was trying to get a better network using the wifi but is bad breaking
this other is even worst
calling out and jn lots of problems
0 Likes
jokeUI
Active Level 1
Galaxy Z
Yup the new ui causing more issues and fixing things that dont need fixing
0 Likes
DUONINI
Active Level 1
Galaxy Z
Same as my problem, I still cannot solve the issues 😂
0 Likes