I'm having rough days... I accidentally dropped my Z fold 2, front display got broken. Unfortunately, there are no Samsung repair shops in the town I live in (this place claims itself to be a city but this sure is a rural place). I requested a repair service via online chat, a service agent told me estimated repair cost and things needed to be done for requesting services. I sent my legal name, contact details and post addresses, being notified that I will receive a box that I need to put my broken device inside within 24~48 hours. Time passed and yet I am waiting.
If you live in somewhere with no official repair shop and you have any experience of getting your phones broken, can you share your experience regarding to how you got your device fixed (visiting unofficialrepair shop, sending devices via post service, etc.) or maybe you decided not to bother? Just something I wanted to ask.
Hi @psmaster, you can send your device to our service centres via AusPost. Please visit our website and select Book a service after you have logged into your Samsung Account and registered your device.
Hi @psmaster, you can send your device to our service centres via AusPost. Please visit our website and select Book a service after you have logged into your Samsung Account and registered your device.
I have booked my Z Flip3b in for a service. I now have to go to a post office and organise the return. If I lived in a metro area I could deal with this easily by going to a Samsung Store. Instead, I must wait for who knows how long thanks to COVID AND I am forced to be without a handset during this time.
As I said previously, Samsung ought to adopt APPLE processes here where you can organise a replacement handset while the faulty one is being repaired.
Well my Z Flip3 handset has a faulty hinge. When closed the top cover moves side to side, about 1mm across the bottom half. I bought the handset on 4 September '21. I noticed this problem about a week ago.
It's not what you expect in a brand new handset - neither dropped nor damaged in any way. It is mint, with a Samsung Aramid cover.
I live in the NSW Northern Rivers. No service centre within cooee. Can't go to the nearest service centre in Qld because of COVID.
Contacted Samsung who advised the mail-in option. The problem with that is that I can't be without a handset. Samsung do not offer a replacement handset while they assess the fault, unlike Apple.
Because I have a life threatening medical condition, I cannot afford to be without a handset. I'm approaching 70. My sole source of income is the Disability Pension. I can't afford a spare nor can I borrow one. As well, I am a Carer for 2 people, one of whom is my daughter. She too has a life threatening medical condition. That's my daughter. Any concern or consideration from Samsung about the faulty hinge or my situation? Nope. It's mail it in or nothing.
This tells me Samsung are more interested in their systems than customer service. So I have contacted some tech magazines and asked them if they want to talk to me about this issue. See what happens. In the meantime I am waiting for my provider to get back to me.
Hi. I've replied to your emails. Please let me know where you are up to organising the return of my handset to Samsung for warranty repairs to the faulty hinge. Cheers, Richard.
