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Original topic:

Samsung flip 5 not charging

(Topic created on: 01-02-2024 09:34 PM)
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Ysiarej
Beginner Level 3
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Galaxy Z
My Samsung charger is working perfectly fine with my s22U but for 4 days now my flip 5 isn't charging. HELP.

I just got this last August.
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5 Comments
TeamGalaxyBianx
Moderator
Moderator
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Galaxy Z

Hi Ysiarej! Have you checked if it works when charging wirelessly instead? Otherwise, you can go ahead and try these troubleshooting guides:

  1. Turn your Galaxy Z Flip5 off while you charge it and wait for charging signs. If this works, wait until it fully charges before turning it back on, then check if it charges again while turned on. This could be a software issue if it works.
  2. Check your charging port for debris. Clean it carefully to be extra sure it's all clear there!
  3. If none of these work, we suggest you take it to a nearby service center as this might be a more serious issue that needs the help of a technician.

You can find the nearest service center to you here: http://spr.ly/SCLocator-SM 📍

We also made it easy for you to book your appointment! You may do so directly from the Support tab on your Samsung Members app, or if you're from Metro Manila, you can have it picked up*!

To book your pickup, you may call the following numbers:

#GALAXY or #425299 [Mobile Phones & Tablets]
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]

*Galaxy pickup is free ONLY for flagship devices. Service fee applies to other models and varies per service center.

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Ysiarej
Beginner Level 3
Galaxy Z
Appreciate your response.

-Yes, it charges perfectly fine wirelessly.
-No debris on my phone's USB port. The charger is working with another phone.
-No error when charging. It just do nothing when I plug it in.

Will book an appointment. Thank you.
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ohcharme
Beginner Level 2
Galaxy Z
Hi! Is your phone or charger already ok? I have a flip 5 also then suddenly the fast charger won't work and will stop charging once folded. It also shows because of low temp but it's not.

I already did restart, install updates and check my charger but still it wont chsrge properly. Just got my zflip last August.
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Ysiarej
Beginner Level 3
Galaxy Z
Hello! It's OK now. I went to samsung and used the warranty. They needed to open up my phone because it's not because of the charger but because of the phone itself won't charge.

I suggest you do the same and use the warranty while you still have it.
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ohcharme
Beginner Level 2
Galaxy Z
Thanks! Dropped by the service center and looks like it's a charging tray issue with Flip. How long does it take for them to got your phone repaired?