Original topic:

Samsung flip cover is so annoying to use

(Topic created on: 09-16-2021 04:59 PM)
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LeoJi
Beginner Level 3
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Galaxy Z
I have used the z fold 2 and i love it so much that i preordered the z fold3. I also purchased the flip case and s pen bundle. 

After using the phone in the flip case for just 10 minutes, i am already regretting buying the case as it is so annoyingto use.

First of all, the smart cover, it is a good concept and has been successfully implemented by apple, but samsung did not get it right simply because there is not a setting to turn that off. Why do i want to turn that off? Oh yes, it is because the flipping cover is so light and rubbery, once been folded back for a little while, it just wont close properly. And because it is light weight and no magnet to make it attach to the screen, when you put the phone in your pocket, it is a nightmare. The screen will keep being turning on and off, and it goes the battery life too.
I called galaxy z hot line, and got a response that my feedback will be passed onto headquarter after an hour-long conversation and troubleshooting.
I am so disappointed, i dont know how this product can pass QC. Do they only test its looks?
Just wondering if anyone else is in my boat too.
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SamsungLaura
Moderator
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Galaxy Z

Hi @LeoJi, thank you for reaching out. I am sorry to hear of the experience you've had with your new case. We are always looking for ways to better our service, and your feedback is an invaluable part of that process and has been passed on internally. 

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