Samsung Z Fold 3 update - One UI 5.1 - Android Version 13 - Wi-Fi & Large screen issue

[MicahC]

I update my Z Fold 3 to One UI 5.1 - Android Version 13 on 25 April 2023 and direct after update my Z Fold 3 Wi-Fi stop working and also my large screen start freezing and restart. Wish I would go back to One UI 5.0 as it work perfect. 

Call customer service twice today, first time they ask me to "Setting - General Management - Reset - Reset Network settings - Restart phone." This work for  1 hour then the Wi-Fi turn off and could not turn on again.

The second time I call, they ask me to do a "Factory Reset" not preferable as this will only be my last resource action as this is very time consuming and a lot of my setting will be lost etc etc.

Dose anyone have this issue?? anyone solved the Wi-Fi and Large screen issue it??? 

Thanks in advance

[SamsungMag]

Hello! Any luck fixing yours?
Got similar issue on mine recently. Also happened after the system software update. I contacted Samsung support and was told no abnormality was found.
Wondering how many samsung fold users have the same issue on theirs??

[SamsungClaudette]

Hey @Fold32023

Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,

SamsungClaudette

[LJB67]

Did you get a fix? I'm having this issue on my fold 4

[Ttl152]

My Fold 3 restart everytime using large screen and then can not turn on Wifi. Have to use small screen and then restart to make Wifi turn on.

Wish I can go back to One UI 5.0

[SamsungClaudette]

Hey @Ttl152

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,
SamsungClaudette

[Kn11]

Same issue here from Hong Kong.

Wifi and hotspot not working after the update. Screen freeze while unfolded and force restart. The back of the phone would feel super hot.

Brought to repair center and they claimed this as hardware issue and have to pay HKD 4k to replace the whole main screen. 

Tried everything i could but nothing helpful from Samsung so far.

[SamsungClaudette]

Hey @Kn11

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,
SamsungClaudette

[beckers]

Same here

[Biggels]

Same happend my Z4. Samsung stuffed my phone.

[SamsungClaudette]

Hey @Biggels

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,
SamsungClaudette